Fraktpolicy
Delivery Policy
Order Periods for Ghandoras
-
Orders for our Ghandoras can only be placed via our website during specific launch windows. These windows will be announced in advance.
-
Once the launch window closes, the website will temporarily go offline until the next scheduled opening.
Production Time
-
Each Ghandora is custom-made to your order, reflecting our commitment to slow fashion and sustainable craftsmanship.
-
Production takes approximately 4–6 weeks, after which your Ghandora will be shipped as soon as possible.
Delivery Times
-
Sweden: 1–3 working days (tracked letter)
-
Europe (EU): 2–6 working days (tracked letter)
-
Rest of the world: 6–18 working days (tracked letter)
Important Notes
-
Delivery times may vary due to customs clearance, local postal services, or transport delays.
-
For countries outside the EU, customs processing can significantly extend delivery times.
-
Additional costs such as customs duties, import taxes, or handling fees may apply.
Import Taxes and Duties
-
If you are importing from outside the EU, you are responsible for any import VAT, customs duties, or other fees.
-
Customs value typically includes the item price plus transport costs.
Risk & Responsibility
-
Once the package is handed over to the carrier, any risk of damage or loss during transit lies with the carrier.
-
We take care to pack all items securely to minimize the risk of damage.
Order Tracking
-
Every order is sent with a tracking number, so you can follow your package’s journey.
-
We will provide you with the tracking information when your order is dispatched.
Adding Hammam Collection Products
-
If you want to add items from our Hammam Collection to your Ghandora order, please reach out to us via Instagram DM or email. We’ll help you integrate them into your order.
Contact Us
If you have any questions about ordering, delivery times, customs, or tracking, don’t hesitate to contact us. We’re here to help make your experience smooth and transparent.